Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at goodolboytommy@gmail.com. Please note that returns will need to be sent to the following address: [311 chestnut St. Clermont fl. 34711]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at goodolboytommy@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at goodolboytommy@gmail.com.


You can always contact us for any return question at goodolboytommy@gmail.com. 

 

Returns & Refund Disclaimer

Please read carefully before submitting a return request.

Returns may not be accepted in the following circumstances:

  • Item matches the product description — All product listings on our store include detailed descriptions, specifications, dimensions, and images. Returns will not be accepted on the basis that the item is "not as described" if the product received matches the published listing at the time of purchase. We encourage all customers to review product pages thoroughly before ordering.
  • Change of mind — We do not accept returns for buyer's remorse or change of preference.
  • Incorrect size selected — Size charts are provided on each applicable product page. Returns due to incorrect size selection by the customer may not be eligible.
  • Item has been used, washed, or altered — Products must be returned in original, unused condition with all tags and packaging intact.
  • Return window has passed — Return requests must be submitted within [30] days of delivery. Requests outside this window will not be accepted.
  • Non-returnable items — Certain items are final sale and not eligible for return, including [e.g., intimate apparel, customized items, digital products, perishables].

To support your return request, we recommend:

  • Keeping your order confirmation email as proof of purchase.
  • Taking photos of the item upon delivery, especially if damaged or incorrect.
  • Contacting us within [30] days of receiving your order at [goodolboytommy@gmail.com].

We take product accuracy seriously and work hard to ensure every listing reflects the actual item. If you believe there is a genuine discrepancy between what was described and what you received, please contact us with photos and your order number and we will review your case promptly.